Arik Air blocks customer on Facebook for seeking a refund after flight cancellation

FIJ

Chinonso Ugokwe, an Imo State resident, has narrated how Arik Air withheld his N51,000 after the airline cancelled an Owerri-to-Abuja flight.

Ugokwe told FIJ that he had booked the flight on behalf of a friend on November 26, 2022.

“During that period, a friend of mine that had come visiting was about returning to her Abuja base. While planning her trip, she asked me to help her book a flight,” Ugokwe said.

“While searching for available flights, I discovered that Arik Air had an Owerri-to-Abuja flight on November 28, so I booked and made the N51,000 payment two days to the departure date.

“On the day she was supposed to travel with the airline, she suddenly received a message from the airline. It was stated in the message that due to ‘operational reasons’, the flight had been cancelled. There was no follow-up message to the announcement from the airline on the way forward.

“Arik Air did not state whether passengers would be able to re-book their flights or not. The airline did not also tell anyone if its plan was to refund all passengers. It simply went silent on everyone.”