CNN
Images of long lines with captions referring to several waiting hours at London’s Heathrow Airport have surfaced on social media, prompting the airport press office to criticize the British Border Force on Saturday.
“We are very sorry that passengers faced unacceptable queuing times in immigration last night (Friday) due to too few Border Force officers on duty,” a Heathrow spokesperson said in a statement on Saturday.
“The Border Force were aware of the extra demand from families and we were very disappointed that they did not provide sufficient resources,” the statement added.
The Border Force falls under the Home Office, which on Saturday responded by admitting the situation was “unacceptable.”
“Throughout the pandemic we have been clear that queue times may be longer as we ensure all passengers are compliant with the health measures put in place to keep the UK public safe. However, the very long wait times we saw at Heathrow last night are unacceptable” the Home Office said in a statement.
