HDB is known for being quick to rectify BTO defects. After you move in though, you’ll realise there’s still a problem: knowing where to find the defects.
It’s seldom as obvious as a burst pipe or a big hole in the wall – if it were that visible, it would probably be fixed already. Rather, you need to look for the small, subtle things that hide from your eyes at first. As with most things in life, small defects have the potential to grow into major problems:
How to handle and report BTO defects in your flat
Upon key collection, you’ll also be asked to fill in the Defects Feedback Form. This allows you to check for defects, and immediately report it to the on-site Building Services Centre (BSC).
The BSC location varies, but most new developments are somewhere within…
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