In a statement on Wednesday, the Competition and Markets Authority said that the airlines may have breached consumers’ legal rights by refusing cash refunds on flights that went ahead during periods of lockdown. In many cases, the carriers instead offered vouchers or the option to rebook.
During coronavirus lockdowns, the UK government made it illegal to travel abroad for non-essential reasons. These restrictions were lifted on May 17, although the government is still advising against travel to certain countries.
“While we understand that airlines have had a tough time during the pandemic,…
