How to alert CBN if you're displeased with your bank

Daily Trust

The Central Bank of Nigeria (CBN) has released guidelines on how displeased bank customers can lodge complaints against financial institutions regulated by the apex bank.

While announcing the guidelines, the CBN said it had earlier issued a circular directing all banks to expand their existing ATM help desks to handle all types of consumer complaints.

“If you have a complaint against your bank, you must first report the complaint at the bank/branch where the issue originated and then allow two weeks (it might be less or more in some cases) for the issues to be resolved.”

According to CBN, When the bank fails to resolve the complaints within the timelines as stipulated by the customer protection…