The Nigerian Electricity Regulatory Commission (NERC) has warned electricity distribution companies (DisCos) over the reported directive asking customers to pay for the replacement of faulty and obsolete meters.
In a statement on its official X handle, NERC emphasised that such instruction “contravenes the Commission’s Order No. NERC/246/2021, Structured Replacement of Faulty and Obsolete end-use Customer Meters in the Nigerian Electricity Supply Industry”, which mandates DisCos to handle meter replacements at no cost to customers.
According to the Commission, the order explicitly prohibits the forced migration of customers with faulty meters to estimated billing systems.
It clarified that where a meter is deemed faulty or obsolete, it is the responsibility of the DisCo to replace it free of charge, provided the fault is not due to customer negligence.
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