Customer visited Jumia office over delayed delivery. He was beaten, locked up for 'someone else's theft'

Ahmed Oladipupo, a Kwara State University graduate, has accused Jumia, an e-commerce company, of subjecting him to degrading treatment after false accusations of stealing.

Oladipupo told FIJ that he went to the Jumia office at Adeniyi Jones in Ikeja, Lagos, on June 3 to make a complaint about a generator set he ordered but had not been delivered to him.

He stated that when he got to the Jumia office area, he was not too sure of the exact location of the office until a dispatch rider in a Jumia uniform took him there.

Oladipupo said he told the staff he met in the office that despite paying for a generator of N120,000 on May 24, he was yet to get it.

“But unknown to me, the dispatch rider that led me to the office stole a phone. Their CCTV captured the rider stealing the phone. I expected that they would rectify the problem by the following day as they promised, but I still did not receive my order,” he said.