PUNCH
The complaints of customers to five banks rose by 117 per cent to 6,865,217 year-on-year as of June 2023 from 3,156,704 complaints as of the same period in 2022, The PUNCH can report.
Financial claims arising from the various complaints in the review period stood at N326.11bn, up by 289 per cent compared with N83.78bn paid in claims in June 2022.
The reviewed Lenders’ reports obtained from the Nigerian Exchange Limited include United Bank for Africa, Fidelity Bank, Access Holdings, Zenith Bank Plc and Guaranty Trust Holding Company.
Customers’ complaints to UBA rose to 1,930,518 as of June 2023, from 475,121 in the same period in 2022. This marked a 306.32 per cent increase and the highest among the reviewed banks.
The amount involved in the complaints was N125.26bn from N4.39bn as of June 2022.
Access Holdings followed as it witnessed a 132.25 per cent jump in complaints between June 2022 and June 2023. Received complaints rose to 3,222,907 from 1,387,702 with the amount being disputed rising to N136.75bn from N57.87bn.
Fidelity Bank also saw its received complaints rising by 77.69 per cent to 1,010,586 from 568,738 with the amount being claimed standing at N55.20bn, a 268 per cent increment.
