The Nigeria Civil Aviation Authority (NCAA) has reinforced regulations requiring airlines to compensate passengers for lost luggage, setting the compensation at N10,000 for domestic flights and $170 for international flights.
Michael Achimugu, NCAA’s Director of Public Affairs and Consumer Protection, outlined the entitlements passengers can claim from airlines, during a press conference held in Abuja highlighting efforts to improve consumer rights awareness in the aviation sector.
According to NCAA regulations, passengers affected by luggage delays are eligible for “first needs” compensation.
This includes a payment of N10,000 for domestic flights and $170 for international flights while the airline conducts its search for the missing luggage.
Achimugu elaborated on the timelines for recovering luggage, explaining that airlines have between one to seven days to locate a missing bag on domestic flights, while international flights allow up to 21 days for the search process.
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